After a long period of economic stability, uncertainty and volatility are here. Dealers have a lot to think about The older you get, the more cynical you become. Risk is best absorbed by the young and is supposed to be …
Honest and timely communication with consumers is necessary in the face of current inventory challenges There is no doubt that new car dealers in every region of the country continue to experience significant challenges as a result of the pandemic, …
Be up front with your customers about the impact of winter on your EV’s performance and you’ll build a lasting trust As most Canadians are seeing the last bits of snow melt and are starting to install their summer tires, …
There’s a disconnect between government mandates and the support needed to achieve them This is because most of the announcements related to the auto sector had been previously telegraphed through the 2030 Emissions Reduction Plan (ERP), released with much fanfare …
When it comes to implementing new software, getting the technology working is the easy part. Getting the team to adapt to change is another matter So you heard from your fellow dealers about an amazing new software tool to streamline …
Ontario-based DealerAI launched an AI chatbot that aims to achieve automation with customer service and provide timely, accurate, and consistent answers to consumers Canadian auto dealer talked with Baris Akyurek, the Director of Marketing Intelligence at AutoTrader, which released first …
Some people in your dealership might fear artificial intelligence and machine learning tools, but they are already widely in use whether you recognize them or not. In the last two columns in this space, we took a deep dive into …
A Canadian F&I warranty provider aims to improve the vehicle ownership experience through the chemical products it blends and manufactures. Dealers may remember the story of an F&I warranty provider that, during the early stages of the pandemic, retooled its …
It will be even more important as consumers get behind the wheel of their first electric vehicle. An image of a VHS tape player with a digital clock flashing zeroes might not have much significance for many of today’s car …
Things are rarely all good or all bad. Let’s take a look at how things are shaping up this year. As I write this article in early March, some influences in our world are improving, others hopefully will improve, and …
As vehicle inventories slowly return to a new normal over the course of this year, dealership competition will again intensify. The focus over the past two years of the pandemic has been the creation of e-lead/digital sales processes. Finance Pre-Approval …
Use these simple formulas to help you assess which strategies will truly pay off. “The Time Value of Money” is a classic concept in financial management. It states that a sum of money is worth more today than the same …
