Why don’t we train our fixed operations teams on customer service handling? I have been in the retail automotive industry since 1984. I have recently taken a step back from managing a dealership and after 39 years, I would share …
BMW Richmond Hill’s service-only centre is now officially open for business. This 13,000 sq.ft. facility is equipped with 120 parking spots, 12 service technicians, three service advisors, two parts advisors, support staff and management, all designed to service BMW customers …
Global auto sales have been stronger than expected, rising five per cent through July, reported Scotiabank. According to the bank’s latest report, gains reflect a modest acceleration among the G7, especially western Europe, as well as a rebound in purchases …
Birchwood Collision Centres have become Manitoba’s first and only Chrysler, Dodge, Ram, Jeep and Fiat Certified Collision Repair Facilities as of early June, 2016.
Birchwood Collision Centres have become Manitoba’s first and only Chrysler, Dodge, Ram, Jeep and Fiat Certified Collision Repair Facilities as of early June, 2016. Being the only certified repair facility means Manitoba vehicle owners can comfortably get serviced at Birchwood …
Service advisors and technicians now have a way to better manage their workflow through Dealer-FX’s new route sheet. The service tool provider said its new digital route sheet uses predictive analytics to measure and benchmark key service processes, with the …
Axalta Coating Systems is once again hosting its Paint Outside the Can contest in which technicians use their creativity to paint and decorate an empty paint can. “Auto body paint repair requires many skills — problem solving, troubleshooting, critical thinking …
WITH SO MANY vehicles reporting open safety recalls, it can be tough for dealers to know the status of all of the vehicles sitting on their lots. But a new app from Rapid Recon, which provides time-to-market reconditioning software, can …
CASTROL HAS DEVELOPED a new oil technology it says that could revolutionize oil changes at dealerships. The system is called Nexcel, and it allows a vehicle’s oil to be changed in around 90 seconds. That’s more than 13 times faster …
THE AUTOMOTIVE LIFT INSTITUTE (ALI) Lift Inspector Certification Program earned accreditation from the American National Standards Institute (ANSI). This provides assurance that the program conforms to vehicle lift safety standards currently in place and all conformity assessment requirements for bodies …
VEHICLE LIFTS are one of the most used pieces of equipment in a service department, so taking care of them and knowing how to use them properly are important. With this in mind, Rotary Lift put together a list of …
