Service advisors and technicians now have a way to better manage their workflow through Dealer-FX’s new route sheet.
The service tool provider said its new digital route sheet uses predictive analytics to measure and benchmark key service processes, with the ability to anticipate issues before they occur.
It can track things like the time taken from check-in to customer payment and departure, overall dealership performance, sales and penetration metrics and customer satisfaction metrics.
Dealers can also identify where bottlenecks are happening during service processes, resulting in more seamless workflow, and ultimately, better customer service and more retention, said the company.
“We are excited to add this new dynamic route sheet to our product suite,” said Gary Kalk, President & CEO of Dealer-FX, in a written release.
“Customer confidence in traditional service departments has been eroding over time, driven by the impression that advisors are hiding information behind “black box” terminals. Now OEMs are determined to reverse these perceptions and create an improved customer experience.”
Dealer-FX said the new route sheet has been added to the company’s service drive platform, One Solution 3.0.
