Dealers must now respond and process leads more quickly, adopt video conferencing and texting tools, focus more on the end user, and leverage their people — and all in the name of a more seamless customer experience. When COVID-19 all …
Suppliers in the auto retail industry have been helping dealers across Canada since March, through offers of savings and other resources — and they continue to do so. Since COVID-19 reached Canada and spread from coast to coast to coast, …
How dealers in Canada are adapting and operating during the novel coronavirus pandemic. Spring is in the air, and with some provincial government restrictions being lifted with the aim of progressively restarting the economy, the beginning of May has already …
Digital marketing, auto industry expert and former car dealer Jason Harris offers tips and advice for dealers on how to navigate the pandemic and thrive when it’s over. Normally, there is an air of excitement as spring dawns. With the …
Most buyers still want to move forward with acquisitions, sellers need to consider their exit strategy, and dealer-owners have a succession plan. It was originally anticipated that 2020 would be the most active year for transactions in Canada when compared …
Dealers are looking at tire storage as an opportunity to boost sales and offer a better customer experience, but not everyone is going about it the same way. The need for Canadian consumers to store their summer, winter and all …
Canadian auto dealer will continue to report on the impact of COVID-19 on the auto retail industry in print, digital and social channels during the crisis and during the recovery that will follow the crisis. As we write this, the …
Louis-Yves Cloutier, President — Things were so busy in the 360 Agency booth, that Canadian auto dealer had to circle back and find a moment the company wasn’t doing demos of their new Desking 360 tool. Company president Louis-Yves Cloutier …
Julian Johnston, Vice President of Innovation and Platform Philosophy — For AutoAlert, a company well known for its data mining tools, NADA presented an opportunity for them to reposition the company as a provider of Customer Experience Management tools. Julian …
Bob Marvin, Sr. VP, Core DMS Applications Greg Wallin, VP Sales, Canada Automotive — Over the past year, CDK Global has been focusing on improving partnerships with customers — a focus that also extended to the NADA Show. Bob Marvin, …
Wayne Isaacs, Director of Media Solutions — For Wayne Isaacs, the Cox Automotive pavilion at NADA helped reinforce to Canadian dealers the full breadth of what the company can now offer with its multiple brands. “Overall, it’s incredible to see …
Stephen Jones, Director of Administration — These are busy times for companies that help match buyers and sellers for car dealerships. Stephen Jones, Director of Administration at the Dave Cantin Group, said there are a number of factors driving the …
