For Sym-Tech Dealer Services, training F&I managers to boost performance means “walking in their shoes” and closing real deals with real customers — right at the dealership. There’s no doubt — Derek Sloan, the newly-named President of Sym-Tech Dealer Services, …
As we enter a new decade, dealers can expect to face headwinds from a sluggish market and the nuisance of cumbersome government policy, but otherwise smooth sailing. We can’t say for certain what lies ahead in 2020, but Canadian car …
Canadian IT provider A&R Solutions recently launched an all-encompassing cyber security package that helps protect dealers from old-school cyber attacks and new forms of cyber threats. An increase in the implementation of technology and its use by numerous companies has …
Improving the in-dealership customer experience has been at the heart of many discussions at dealer-focused events, and dealers are feeling ongoing pressure from their OEMs. How have dealers evolved to meet this need? The need to improve the customer experience …
Attending the NADA Show is a must for many Canadian car dealers, but it can be a balancing act to manage speaker sessions, workshops, and dealer meetings with browsing exhibition halls loaded with new products and technologies. For Bob Verwey, …
Every year, Canadian car dealers head down to the U.S. to take part in the NADA Show — North America’s largest automotive industry event for dealers, where they can purchase new products at discounted prices and learn about the latest …
Car dealers from across the country continue to give back to important causes in their communities through personal time, donations, organizing events, and launching new projects from the ground up. Canadian auto dealer connected with a handful of these dealers …
An Ontario-based company is using photos, videos, and text-messaging to add efficiency, trust, value, and speed to your service department to improve the customer experience and help boost sales. With Canadian auto sales down nearly every month this year, according …
There are many types of digital retailing tools and products that dealers can invest in, but which approach works best for you? Dealers are well aware that they need to constantly be investing in, and fine tuning their digital shopping …
The rise of digital tools and connected systems has also led to an increase in cyber attacks on businesses in Canada and around the globe. Here’s what auto retailers need to know about these attacks, and how to protect their …
Consumer demand for a better customer experience is pushing third-party vendors to ensure their software complies with a more customer-centric business culture that includes real-time communication and new hosting methods. Customer-relationship management software, or CRM, is rapidly evolving, and is …
Home-grown digital retailing company Digital Air Strike identifies key tools to help dealers maximize their dollars and boost sales. It’s no secret that automotive retailers need to connect with consumers and cultivate leads in the online sphere; this is the …
