The thing about processes
Few people are likely to argue with the importance of digital and the need to implement proper processes in the dealership. But whether those processes are digital or not, they will need to be clear and easy for both the …
Category: Features
F&I and the great debate
A unified path is needed to move F&I forward, one that embraces digital, focuses more on the client persona, and ensures good practices are being conducted to boost consumer confidence. Finance and insurance (F&I) has arguably been the slowest department …
Why invest in cybersecurity?
There are a number of reasons why homeowners and businesses should consider investing in cyber security — the most noteworthy one is that it is considered to be the socially responsible approach to protecting the confidential information of customers and …
You’ve been warned
Cyber attacks and threats have significantly increased since the start of the COVID-19 pandemic. With more people working from home, the possibility of a cyber security breach should be anticipated. Cyber attacks have noticeably increased since the COVID-19 outbreak due …
Consider your options
The pre-owned market is made up of several “pockets” of opportunity, and there’s money to be made in more than one of them. The used vehicle market is coming out a winner amid an economic downturn stemming from a global …
The 2020 Laureate Finalists
AMBASSADORSHIP For extraordinary service to the community and the industry Mike Hacquard, Wolfe Auto Group, Surrey, BC Advice to others: My advice to any young person entering the automotive business would be to always have the willingness to work hard, …
Digital retailing is not the solution, says consultant
Many dealerships have quickly embraced digital retailing during the pandemic, speeding up its adoption and adaptation within auto retail. But digital retailing by itself is not the solution, according to Dominic Sigouin, President and CEO of Quebec-based Noahvik Consultants. In …
The case for digital retailing
It’s no secret that digital retailing has gained tremendous traction since March, accelerated by COVID-19. What the data shows is why it works so well, and why it is unlikely to go away anytime soon. The importance of digital retailing, …
How effective is your sanitization process?
The effectiveness of your dealership’s sanitization process relies heavily on the products being used, which begs the question: are you using the right solution? It is an issue that Mitchell Moshenberg, Co-founder of WeCleanCOVID19.com, addressed during an interview with Canadian …
Adopting CRM and DMS tools in a COVID world
Providers have observed a greater need for modernized and integrated dealer systems, but what does this mean for auto retailers dealing with a global pandemic? There is no doubt that automotive technology and systems’ providers are seeing an accelerated need …
Predicting hiring success
Software platform uses analytics and data science to predict who will succeed in dealership roles. Finding the right candidate for a sales, F&I or service advisor role can be hit and miss. Someone might have all the right credentials, do …
The 2020 Reshuffle
The automotive retail industry has long been desperate to find more qualified and diverse workers to join the sector due to a growing demand to fill new positions — but that was before COVID-19. As of June, dealerships have reopened …
