Canadian auto dealer introduces a new column on retail engagement, which will chronicle the ways that digital tools such as digital signage, interactive digital experiences, and new in-store technology are helping the automotive industry provide a more robust and modern …
How Walla Walla Valley Honda turned its operations around by turning the customer experience on its head One-point-five percent of shoppers expect to have a satisfying car buying experience. That’s it. Even in an area as friendly and down-to-earth as …
As we conclude our Retail Revolution series, we present the key takeaways for dealers. Over the last year, the Retail Revolution series in Canadian auto dealer has focused on seven companies. But in a twist from you’d normally expect, none …
How a set if guiding principles helped Walla Walla Valley Honda shake up the car buying experience and dramatically boost results Situated in the shadows of the Blue Mountains, Walla Walla Valley Honda has a seasonal, small town feel. It’s …
Panera Bread continues to evolve its offering using a mix of technology and common sense to better meet customer needs Business is always a bit of a risk, but there are times when the wildest gambles pay off. And that’s …
High-tech solutions make magic happen for Disney customers Disney bills its theme parks as the “Happiest place on earth,” but they can also be among the busiest on the planet, too. And each time the company adds new attractions, whether …
How Burberry developed its iconic brand over time If you can identify a certain British brand by simply looking at the pattern on a scarf, then Burberry has achieved its goal. The iconic fashion company has had its share of …
In the first part of our series on retail innovation, Canadian auto dealer visited the the famed Audi City, in London, England, often cited as the first truly integrated digital dealership. Like many of our readers, the Canadian auto dealer …
Jeffrey Bezos was a banker on Wall Street who saw enormous potential in the Internet. In 1994, at the age of 30, he quit his job and started the online retail company he would name after the Amazon River.
It’s true that amazing customer service is timeless. In the age of the Internet, the experience and opinion of one person can influence hundreds through social media and thousands through review websites such as DealerRater and Yelp.
