Canadian auto dealer senior editor Todd Phillips interviews Jake Stacey, EVP Sales & Training at LGM Financial Services, about the changing expectations for a better customer experience in the F&I office. Stacey works with dealerships to help improve their F&I training to ensure their experience measures up to what is expected in other industries.
Todd Phillips is the editorial director of Universus Media Group Inc. and the editor of Canadian auto dealer magazine. Todd can be reached at tphillips@universusmedia.com.
In a move that adds another dealership and a collision repair centre to the growing Birchwood Automotive Group, the company announced last week that FCA Canada recently approved the purchase of Winnipeg Dodge Chrysler Ltd. Birchwood said, in a statement, …
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