Canadian auto dealer senior editor Todd Phillips interviews Jake Stacey, EVP Sales & Training at LGM Financial Services, about the changing expectations for a better customer experience in the F&I office. Stacey works with dealerships to help improve their F&I training to ensure their experience measures up to what is expected in other industries.
![](jpg/3-jake-stacey-lgm-discusses-the-changing-customer-experience-in-fi-1200.jpg)