Author: Todd Phillips

Tough times, tougher measures

Car dealerships sit at the epicentre of many communities across Canada. They are gathering places where people drop off their vehicles for service, socialize and visit to shop for their dream vehicles. Dealerships have been adapting their stores to create …

Walking the walk

February 27, 2020

For Sym-Tech Dealer Services, training F&I managers to boost performance means “walking in their shoes” and closing real deals with real customers — right at the dealership. There’s no doubt — Derek Sloan, the newly-named President of Sym-Tech Dealer Services, …

Take a Gemba Walk

December 13, 2019

To truly understand what was happening on the factory floor, Taiichi Ohno, the creator of the Toyota Production System, advocated for something called the “Gemba Walk.” The idea was for managers and leaders to regularly walk around the factory and …