Author: Jackie Roth

What have we learned?

As we conclude our Retail Revolution series, we present the key takeaways for dealers. Over the last year, the Retail Revolution series in Canadian auto dealer has focused on seven companies. But in a twist from you’d normally expect, none …

Many dealers lack CRM usage skills

February 21, 2017

While effective CRM use is critical to dealership success, many dealers aren’t using their CRMs nearly effectively enough, according to research from software provider VinSolutions and DealerKnows, a boutique training and consulting firm. They evaluated CRM usage across three categories …