IT’S 2030. SELLING AND SERVICING CARS HAS CHANGED. No longer is the business dominated by monolithic showrooms and expansive fixed ops departments. Instead, everything’s become virtual. Buyers can select every option and feature on their next vehicle via virtual touch …
In this special two-part series, Steve Southin, director and co-founder of automotive software firm DealerHacker and a former dealership general sales manager, talks about upgrade sales events and how do-it-yourself software now allows dealers to perform the process in-house, giving …
CELEBRATING 25 YEARS IN BUSINESS, LEADING DMS PROVIDER PBS SYSTEMS GROUP HAS TAKEN A UNIQUE APPROACH TO THE INDUSTRY SINCE DAY ONE Today, it’s hard to imagine there was a time when the business office in the dealership didn’t rely …
WHY CURRENT MARKET CONDITIONS ARE PROVIDING GREATER OPPORTUNITIES IN VEHICLE REMARKETING There’s no question that today, used car prices in general, seem to be on the high side. Many industry observers also forecast that they’re likely to remain so for …
HOW DEALERS CAN FIND WAYS TO SUCCESSFULLY CONNECT WITH THE NEXT GENERATION OF CAR BUYERS At this year’s CADA Summit, Ramesh Swamy, of Deloitte’s National and Retail Distribution Leadership Team talked about establishing relevant dialogue for the next generation of …
MORE DEALERS ARE GREENING UP THEIR STORES, BUT WHAT ARE THE REAL BENEFITS? CANADIAN AUTO DEALER INVESTIGATES. It’s popular with customers, it’s good for the environment but is investing to green your dealership good for your dealership’s bottom line? “On …
PORTABLE STRUCTURES SPRING UP AT DEALERSHIPS Just south of calgary, in Aldersyde, Alta. at the headquarters of Sprung Instant Structures Inc. there’s a made-in-Canada success story that showcases a remarkably innovative building technology. The company’s patented tension membrane system enables …
F&I PIONEER INDUSTRIAL ALLIANCE-SAL CELEBRATES 50 YEARS IN BUSINESS Fifty years is a long time by any standards and Industrial Alliance-SAL is understandably proud in achieving this significant milestone. The company, founded in 1963, pioneered the concept of the business …
DESPITE TOUGH AFTERMARKET COMPETITION AND LINGERING STIGMAS, THERE IS STILL A LOT DEALERS CAN DO TO DEVELOP SUCCESSFUL SERVICE RETENTION STRATEGIES We often hear stories about how people are reluctant to take their cars to their dealership for service. For …
DEALERS SATISFACTION WITH LENDERS IS AT AN ALL TIME HIGH Recently, J.D. Power & Associates released the findings of its 2013 Canadian Dealer Finance Satisfaction Study. The survey found that across the board, dealer satisfaction with the services lenders provide …
THE MARKET CONTINUES TO GROW BUT THE GAINS ARE FAR FROM EQUALLY DISTRIBUTED With half of 2013 behind us, new-vehicle sales in Canada are up by 2.2 per cent from the same six months in 2012 and they’re at the …
IT WOULD BE FAIR TO SAY THAT H.J.PFAFF AUDI IN NEWMARKET, ISN’T SO MUCH A DEALERSHIP, AS IT IS A DESTINATION. PEOPLE LOVE BEING HERE. “We’ve seen our sales and service increase significantly, since moving to this location,” says general …
