RELAXED CUSTOMERS ARE HAPPY CUSTOMERS. ASK APPLE. Not surprisingly, given my job, I spend a lot of time inside car dealerships. When I’m not talking with the dealership teams, I spend a lot of my time watching customers. The service …
Working closely with Canadian Automobile Dealers Association (CADA) staff, some of our team at Canadian auto dealer magazine are putting in the hours that go into planning the upcoming CADA Summit. Universus Media (publishers of Canadian auto dealer) leaders Todd …
I had the great pleasure of dining recently with John Clark and his wife Pam last night. John, as some of you will know, is the Dealer Principal at J. Clark & Son Ltd., a GM store in Fredericton that …
YOUR DEALERSHIP’S REPUTATION IS ALWAYS AT RISK I’m not really one of those guys. You know, one of those guys that sees the sign on the side of a truck that says, “If you don’t like my driving, call this …
GOVERNMENTS ARE INCREASINGLY WALKING A TIGHTROPE IN FACING THE ECONOMIC CHALLENGES AHEAD WHILE AT THE SAME TIME APPEALING TO VOTERS After the recent Ontario election campaign, in which the Liberals surprisingly returned with a strengthened majority mandate despite the burdens …
THE PLIGHT OF MEDIAN INCOME EARNERS IS A HOT POLITICAL BUTTON, BUT BY EMPHASIZING IT ARE WE IGNORING BIGGER ECONOMIC ISSUES THAT WILL LIKELY IMPACT ALL CANADIANS? Much of the political rhetoric this year has been devoted to the struggles …
LESS SCRUTINY ON GOVERNMENT TABLED LEGISLATION COULD HAVE SERIOUS LONG-TERM CONSEQUENCES SAYS MICHAEL HATCH Unless you happen to be a Minister of Finance, it’s hard to get excited about government budgets. With so many layers of government active all around …
UNIVERSUS MEDIA REDEFINED IMMEDIACY AT ONTARIO DEALER DAY EVENT If you were at Ontario Dealer Day in April, you probably saw the Universus Media video team at work. They were the ones dressed in black shirts with Universus logos on …
CANADA’S TOUGH NEW ANTI-SPAM LEGISLATION KICKS IN SOON By now, every business owner in Canada likely has some awareness of the upcoming federal anti-spam legislation that takes effect on July 1 of this year. This legislation, which goes by the …
WHY RAISING MINIMUM WAGE RATES ISN’T NECESSARILY THE BEST APPROACH IN COMBATING POVERTY AND CREATING PROSPERITY Recent years have seen a great deal of discussion around the theme and perception of increased income inequality in Canada and elsewhere. Governments at …
New fictional series is aimed to provoke thought — and provoke dealers We’ve now published a handful of fictional columns about a dealer principal named Bill Tanner, who is making his living operating an “automotive retail business” in 2030. He …
I’ve just returned from Halifax, where I participated in this year’s CADEX event, put on by the Nova Scotia Automobile Dealers Association. The Canadian auto dealer team is pleased to play a large role in the event, and even more …
