Serpa Automotive Group announced it has acquired Agincourt/401 Kennedy Chrysler Dodge Jeep RAM after eyeing the dealership for a long time. The Toronto-based dealership, which was run previously by SF Auto Group’s Mike Stollery and Ryan Finch, will now be …
Invest in WiFi and other technology amenities in your service lounge, said J.D. Power in its latest study. The 2016 Canadian Customer Service Index Long-Term [CSI-LT] Study, which measures satisfaction and intended loyalty from owners of vehicles four to 12-years-old, …
Perry Itzcovitch of Mercedes-Benz Downtown Calgary and Mike, Luke, and Tim Davis of Davis Auto Group in Lethbridge are the recipients of the 2016 MDA Dealer of Excellence awards. “I was proud and honoured to have been chosen. I have …
Porsche Cars Canada Ltd. has made some executive changes. The carmaker announced that Porsche Cars Canada veteran Thomas Illner has been appointed to Director, Sales. Prior to his new role, Illner held positions at the company as Network Development and …
Knowing why your customers are buying a vehicle is the best way to capture their attention, said a new white paper from SalesFuel. The sales tools, training and intelligence company recently released auto purchase intent data from 16,000 online U.S. …
Long-time Mercedes-Benz Canada employee Denis Bellemare is returning to the dealership world. Bellemare, who is currently Regional Manager, Eastern Region at Mercedes-Benz Canada, is the new General Manager of Mercedes-Benz Laval in Quebec. He was also GM of Mercedes-Benz West …
Dealers should play up seats and their features with new car shoppers, according to new research from J.D. Power. The research and ratings firm found seat features and seat quality actually enhance customer loyalty and experience. “Customers are focusing more …
Gil Eaton has been promoted to Vice-President of Information Technology at Dent Wizard, a provider of Paintless Dent Removal (PDR) technology in Canada and the U.S. In his new position, Eaton will manage all functions of Dent Wizard’s IT systems, …
Digital Air Strike has been crowned the no.1 interactive marketing firm in the Phoenix Business Journal for a second year in a row. The Scottsdale, Ariz.-based social media marketing and digital engagement company said it has also been named as …
After 36 years of operation in Victoria, B.C., Saunders Subaru owners Bob and Norma Saunders announced they have sold their dealership to The Jim Pattison Auto Group. It’s the largest Subaru retailer in Canada, and the addition of the Saunders …
Global auto sales have been stronger than expected, rising five per cent through July, reported Scotiabank. According to the bank’s latest report, gains reflect a modest acceleration among the G7, especially western Europe, as well as a rebound in purchases …
OpenRoad VW in Vancouver, B.C. recently celebrated its grand opening with a west coast beach party that featured an outdoor beach volleyball court, collector VW displays and a gourmet barbecue. More than 500 guests attended the event, including Maria Stenstrom, …
