Reynolds and Reynolds launched a new customer success services team through the new department it created, which aims to advance its focus on customer success.
The company will focus on three areas that it believes will allow them to help customers become the most profitable dealers in the industry, according to Willie Daughters, Chief Operating Officer at Reynolds. “Those are product offerings, industry relations, and customer success,” he said.
The creation of a new team allows the company to expand on its support organization, and be more proactive with the support they offer for each customer.
The team is also dedicated to new customer on-boarding, new product implementation, and ongoing support and consulting, which is meant to help dealerships with smoother transitions from implementation to long-term support. Furthermore, Reynolds said the new team allows them to offer closer collaboration with dealers.
“Reynolds has long received high marks for our support and that is something we have always been proud of. Yet, we believe we can still improve, and help our customers grow even further,” said Daughters. “This is another move that demonstrates Reynolds and Reynolds’ commitment as a true partner in the success of each of our customers.”
