Category: From the Service Bay

The hidden costs of unapplied time in service bays

• From the Service Bay

November 2, 2023

Keep your service teams busy. It’s good for them and good for your bottom line. The top three greatest mysteries of human history; the Lost City of Atlantis, Stonehenge and of course Unapplied Time. That nasty number on the financial …

by Wolfgang Koehler and Andy Campbell

O.E.M. stands for Outstanding Employee Management

• From the Service Bay

October 3, 2023

A little care, attention and praise can go a long way in boosting morale and retention. Finally, you have hired what seems to be the right person and they showed up on day one. Now what? Ask yourself what does …

by Wolfgang Koehler and Andy Campbell