Canadian-based Kimoby, a cloud-based Business Instant Messaging solution, acquired end-to-end connected vehicle platform ACE Marktplace.
The platform was created by Policaro Group, a family-owned dealership operation in Southern Ontario, and is powered by telematics, artificial intelligence, and machine learning. This makes it easy for OEMs, dealers, and dealer groups to integrate and offer certain on-demand services under one branded solution.
“These tools were designed out of a need to fill gaps in process and more importantly, improve our customer experience,” said Francesco Policaro, Co-founder of ACE Marktplace and Vice President of Operations at Policaro Group. “This is our vision of a smarter, frictionless customer experience.”
The platform helps dealerships connect seamlessly with their sales and service teams, with the AI aspect allowing for more intelligent bookings. It also connects consumers with shuttles, loaner vehicles, valets, and delivery services by allowing them to track and communicate with drivers in real-time. Instant telematics data with GPS and vehicle condition information is also available to them.
Kimoby announced the acquisition on February 14 and sees the move as a route to expanding its ability to deliver on its customer experience solutions through dealership service departments across the industry.
“Customer convenience has never mattered more than it will in this next phase. These tools will help any department services offer a stellar customer experience and improve their retention strategy while creating new revenue streams,” said Alex Wojcik, VP of Sales and Co-founder of Kimoby.
