The impact that women have on the car buying experience extends past the sales department to include fixed ops and overall service profits. Are women getting the attention they deserve when it comes to the car buying experience? If the …
It’s time for dealers to ditch their poor quality leads by considering new approaches on the technology and employee front. There’s never a dull moment in the automotive retail industry. The pandemic continues to impact the business—including digital leads—while also …
Prime Minister Justin Trudeau ended up right where he started about six weeks ago: with a minority government. For better or worse, that means automotive retailers, and specifically the Canadian Automobile Dealers Association (CADA), are aware of the battles to …
Using your CRM to its full potential will enhance your ROI, but there is a strategy behind those increased profits. The CRM is the most under-used software in the automotive industry. That is according to PBS Systems CRM Consultant Jeremy …
Have you ever wondered what Carvana gets right? The answer is less about their giant vending machines and more about how they manage the entire customer journey—and really, the devil is in the details. If you check out their website, …
How key suppliers are adapting to tackle the remarketing industry’s challenges. The disruption to the automotive remarketing industry since 2020 has been significant, to say the least, with the pandemic wreaking havoc on the flow of the many integrated aspects …
For dealers in Canada struggling with the ups and downs of the automotive remarketing and retail industry, one trainer has some advice to offer: put a structure in place to manage the situation. Gino Côté, President of Evolution Automobile, is …
The number of dealerships the average consumer visits during the car buying process is the lowest it has ever been thanks to the pandemic. And yet, 72% of car buyers are highly satisfied with the overall shopping experience—which is the …
Stop building relationships on leased property — do it on owned property. Starting your conversation and building relationships on social media makes sense, it’s where the buzz is. But there is volatility in building it all on someone else’s property. …
A Quebec-based financing company is helping dealerships boost sales by taking advantage of the non-prime market. The ripple effects of the pandemic extend well into the many branches of the automotive sector — including auto financing, where companies are drafting …
Planning delivers the “success” in succession. Francis Lamontagne is the president of Lamontagne auto, a Honda dealership in Rimouski, Quebec. He has four children, ranging from young teen to tender adult age. He started to work at the dealership, owned …
Automotive lenders need to adapt to a changing landscape in which new vehicle sales and dealerships in Canada continue to quickly shift their game online, according to a new report from J.D. Power. The recently released J.D. Power 2021 Canada …
