In a new partnership, Calgary-based Quorum Information Technologies Inc. (Quorum), has announced that it has signed an agreement with General Motors USA that will integrate GM USA’s Service Advisor Vehicle Interface System (SAVI) and both Quorum’s Dealership Management System (“DMS”) and its PowerLane software solution, a “mobile service lane solution that provides customers with a touchless, transparent service experience”.
“Quorum was able to deliver us a simple interface that is easy to use and delivers us the information where we need it, when we need it”, stated Ed DiPrizio of DiPrizio GMC Trucks.
This new GM integration allows onboard vehicle diagnostics data to be delivered in real-time to Quorum’s DMS and PowerLane solutions when a customer’s vehicle is in for service. The onboard vehicle data is utilized to provide the right vehicle service recommendations to the customer, streamline the work order process, and following this process is a requisite to meeting GM’s warranty requirements.
“This exciting, connected car integration provides the valuable vehicle diagnostic data to our Quorum DMS and PowerLane software to allow the dealership to service their customers better,” said Maury Marks, President and CEO of Quorum. “We continue to partner with OEM’s to provide dealerships with innovative tools to provide seamless, integrated business processes and to improve the dealership’s customer experience.”
In addition to Quorum’s DMS and Powerlane solutions, the company also offers dealerships DealerMine CRM, and Autovance and Accessible Accessories digital retailing platforms.
